TERMS AND CONDITIONS

Overview

By ordering from this website, you agree to these terms. If you do not agree, please do not order from us.

Business

Business name: Joel Spencer Photography
Contact email: joel@joelspencerphotography.co.uk

Products

All of our prints are printed to order, just for you. Because each print is made to your choice of design, size, and framing, it is personalised and made to order.

Colours may vary slightly from what you see on screen, due to different monitor settings. This is normal and is not a fault.

Prices and payment

All prices are shown in GBP unless stated otherwise.

Shipping costs are shown at checkout before you pay, no hidden charges.

Payment is taken at checkout. We do not store your card details.

Shipping and delivery

We aim to dispatch your order within 2 to 4 working days, framed or unframed, unless stated otherwise on the product page.

Delivery is usually 3 to 5 working days after dispatch, wherever you are in the world. Delivery times are estimates, not guarantees.

You will get an email with tracking as soon as your order is on its way.

Returns and refunds

Please see our Refund Policy.

Because our prints are printed to order to your choice of design, size, and framing, we cannot accept returns for change of mind.

We will send a replacement at no extra cost to you if your print arrives damaged, misprinted, or faulty. If a replacement is not possible, we will refund you in full.

If your order has not arrived after 14 working days, message us and we will look into it. If it is confirmed lost, we will send a replacement or refund you in full.

UK and EU customers

If you are a consumer in the UK or EU, you still have all your legal rights if goods are faulty, not as described, or not delivered.

The 14-day right to cancel for change of mind does not apply to our prints, because they are printed to order to your choice of design, size, and framing, and are therefore personalised goods.

Intellectual property

All photographs, designs, images, and text on this website are owned by Joel Spencer Photography and may not be copied, reproduced, or resold without permission.

Buying a print gives you the print for personal use, not the rights to the image.

Changes to these terms

We may update these terms from time to time. The version on this page at the time you order will apply to your order.

Contact

If you have any questions about these terms, email us at joel@joelspencerphotography.co.uk. We reply within 1 working day.